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salesforce - data source can't be refreshed because the credentials are invalid

 

I have successfully linked my Salesforce account and objects to a PowerBi report.  This is created in the desktop application.

When I refresh from here, the data updates perfectly.

 

However the published data does not update and tells me that I have invalid credentials.

When I try and connect to Salesforce, I enter my password and get the following error.

Can you please tell me why?

 

credentials.JPG

7 REPLIES 7
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Community Support
Community Support

Re: salesforce - data source can't be refreshed because the credentials are invalid

Hi @scottcolbourne,

 

I can reproduce this issue on my side. I already report it internally, will update here once get any information. 

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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New Member

Re: salesforce - data source can't be refreshed because the credentials are invalid

Any update on this yet?

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Community Support
Community Support

Re: salesforce - data source can't be refreshed because the credentials are invalid

Hi @scottcolbourne,

 

I’ve got response from the Product Team.
 
In the most recent example, the Salesforce service is returning an HTTP 403, meaning "this account does not have permission to perform this operation". We don't know why Salesforce would return this error, and customers may need to contact Salesforce support to find out why.
 
Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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New Member

Re: salesforce - data source can't be refreshed because the credentials are invalid

Please note that I have contacted Salesforce as you suggested.  I have spoken to them and they have strongly advised the following:

As PowerBI is a Salesforce partner, you should log a call on my behalf with Salesforce to solve the issue.

 

Can you please do this?

 

The Salesforce support reference is the following: Case #17644386

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Community Support
Community Support

Re: salesforce - data source can't be refreshed because the credentials are invalid

Hi @scottcolbourne,

 

I have delivered this information to PG team, will update here once I get any information. 

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Frequent Visitor

Re: salesforce - data source can't be refreshed because the credentials are invalid

Any updates on this? Also having encountering this issue.

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Community Support
Community Support

Re: salesforce - data source can't be refreshed because the credentials are invalid

Hi all,

 

I got information that it works if the account is an saleforce developer account. Please check which kind of Salesforce do you use? Thanks. 

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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