Empty visuals in mobile app

[GeorgeNabil]

Hello,

I have faced an issue in the Power BI mobile app on both Andoid and iOS for a published report.

The timeline slicer visual doessnot appeare on the application on different devices and different OS although I added it in the mobile layout in the Power BI Desktop. However, once I tap on any other visual to filter/interact with other report visuals, the date timeline sclicer visual appears.

anyone can help in this please?

Power BI Desktop - Mobile layout viewPower BI mobile app - where the date timeline visual is blank

[michalfoster · Accepted solution]

Hi @GeorgeNabil ,

We have found the related issue and the fix should already be available.

Can you please let us know if the issue is still reproduced on your device?

Thanks,

Michal

[GeorgeNabil]

Yeah, it worked now! thanks for your support.

[mshenhav]

Hey @GeorgeNabil ,

When you use the reset button, does the visual show up?

Can it be that the visual before the timeline slicer overlaps and hides it? select it to see its border...

Thanks, Maya

[GeorgeNabil]

There is no overlapping for this visual. and when I use the reset button, it does not show up, however, when i start interacting with the report it shows up regularly.

when i try to publish the report with the visual with title, the title of the visual appears with the title only and the rest of the visual is blank/empty.

[mshenhav]

Hey @GeorgeNabil ,

Can you please share a report file with the issue with us? It will help us investigate the issue.

You can send it Power BI Mobile Support <mpbisup@microsoft.com>.

Please include a detailed description of the issue and we will look into it.

Thanks, Maya

[GeorgeNabil]

is there a link or steps to make a clear report for you?

[GeorgeNabil]

I am facing this issue for both iOS and android os, the visual i am using is Timeline slicer updated to the latest version, it is a custom visual from the visuals store and the publisher is Microsoft.

also I face the same issue in pie chart visual which is not a custom visual.

[v-shex-msft]

Hi @GeorgeNabil ,

Can you please share some more detail information about this issue? (e.g. mobile app version, devivce system os version, custom visual version) They should help us clarify your scenario and test to troubleshoot.

How to Get Your Question Answered Quickly  

BTW, I think this scenario should more related to the custom visual itself. You can also try to contact to the visual author by click on the publish page 'support' option to report this and get further support.

Business Apps – Microsoft AppSource

Regards,

Xiaoxin Sheng