On Premises Date Gateway Problem

[cw87]

I am recently taking over the administration of our PBI On Premise Gateway on our server for a new job.

The gateway was originally setup by a different user but I am unable to access it from the Gateway application.

- "The gateway is not running on your computer"

This is confusing me as it is definitely installed on this particular server as I can see the service running.

The other user who set it up is also able to access it from his logon, however it is my responsibility now to take it over.

Have you encountered this problem before?

I would appreciate any advise on this matter.

Thanks

Chris