when i pin a tile to a dashboard it changes to white

[fstupot]

hi guys,

please help before i cry.

i am pinning a tile to a dashboard however when i do this, all formatting of the tile dissapears and reverts to white. .....no colour bakground, no shadow.

i have seen some posts where when you pin a tile it gives you the option of selecting "keep theme formatting".....it does not give me this option.

its driving me a crazy and the theme is only default so i dont get why it isnt working

please help x

[v-yiruan-msft · Accepted solution]

Hi @fstupot ,

Please review this official documentation and check whether it hit any below limitation:

Some report formatting options or themes aren't applied to visuals when you pin them to a dashboard.

• Border, shadow, and background settings are ignored in the pinned tile.
• For card visuals, the text used for the value is shown in dashboards using the 'DIN' font family, with black text. You can change the text color for all the tiles on a dashboard by creating a custom dashboard theme.
• Conditional formatting isn't applied.
• Visuals will adjust their size to fit the size of the tile. This can result in differences in layout as if the visual had been resized on the report.

You can refer the following documentation to pin a live page to avoid this situation.

Pin an entire report page, as a live tile, to a Power BI dashboard

Best Regards

[AllisonKennedy]

@fstupot  Is this one of the articles you've read: https://docs.microsoft.com/en-us/power-bi/create-reports/service-dashboard-themes#reports-and-dashbo... ?

You need to make sure you have applied your own theme in the report, started in desktop, publish to service, then you should see the option as per this screenshot below: 

If you're not getting that option, please share some screenshots and more info on what you've done from start of process.

[lbendlin]

you are not pinning tiles to dashboards. You are pinning visuals or report pages to dashboard, and they become tiles.  What visual type are you trying to pin?

[fstupot]

i have done all of the above and no joy. i also dont get the option to "keep dashboard theme"

apologies...i know its a visual @lbendlin

i changed the theme on desktop and uploaded. the reports look fine but again when pinned no option to keep them and its all white when pinned