Not able to Sign in to Power BI desktop

[Anonymous]

Hello,

I'm facing the issue described from other users: when I try to login from power BI desktop the authentication form freeze. Can't insert my credential and must kill the process from task manager,I am not enter my user name and password there. 

As per the power BI communtiy suggested solution of changing registry and internet security settings did not work.

- add DisableCertificateRevocationCheck = 1 in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Power BI Desktop

- in IE / Options / Security / Local Intranet / Sites / Advanced : add https://office365.mycompagny.com

- in IE / Options / Advanced : disable "Enable Integrated Windows Authentification"

someone suggested installing an older version of PBI desktop. When I installed a version from Aug 2020, then sign-on worked! but i am not able to singn in latest power BI desktop version. Please help resolving this issue.

[MiraNi]

I have the same issue. It occurred after February update. March update didn't resolve this.

[v-eqin-msft]

Hi @Anonymous ,

I think it may be related to the environment since restart computer/ reinstall application did not make sense ...Did you create Support Ticket for more professional help?

In addition, I have researched on the issue these days, and found some useful articles,please check if this could help you a little.

https://community.powerbi.com/t5/Desktop/Unable-to-sign-in-Power-Bi-Desktop/m-p/767168

https://docs.microsoft.com/en-us/power-bi/connect-data/desktop-troubleshooting-sign-in

https://www.cyclonis.com/how-to-fix-power-bi-desktop-wont-sign-in-error/

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-eqin-msft]

Hi @Anonymous ,

Could you tell me if your problem has been solved? If it is, kindly Accept it as the solution. More people will benefit from it.

Best Regards,
Eyelyn Qin

[Anonymous]

No, still not able to Sign in to Power BI desktop

[v-eqin-msft]

Hi @Anonymous ,

If you still cannot solve the issue,sorry for that, we do not found an effective solution.
We suggest you go to https://powerbi.microsoft.com/en-us/support/ ,scroll down and click "CREATE SUPPORT TICKET" for further help if you are a pro user.

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-eqin-msft]

Hi @Anonymous ,

Have you tried using a different computer or a different Power BI account to see if the issue persists, in order to narrow down this issue?

Then please try again after changing password in Power BI Service /restarting computer/ reinstall Power BI desktop.

In addition, you could go to File | Options and Settings | Options | Diagnostics and then Enable tracing.

I believe you can get more hints from this document:

5 fixes to quickly fix the issue

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Thanks for your response, Currently we tried to login Power BI desktop in the server which is running in the gateway (same mechine), i tried both my company account & Service account but not able to login 

i am able to login Aug 2020 Power BI desktop version, i am not able to login latest Power BI desktop version