Hi, @heatherwilliams
Issues when initializing the QuickBooks POS version can occur for various reasons, such as outdated software or the QBPOS shell folder being damaged. So, first, make sure to use the updated version of the application. If the error initializing QBPOS application log persists, follow the steps mentioned below to fix the QBPOS shell folder:
- Launch the Task Manager by pressing the Ctrl + Alt + Del keys together.
- Go to the Processes tab, find the QBPOSShell file, and click on End Process.
- Further, press the Windows + E keys to launch the Windows Explorer.
- Make sure the File Explorer displays the hidden files and folders. If it doesn’t display these files, follow the below steps:
- Launch the Windows File Manager and click on Organize at the top of your screen.
- Further, choose Folder and Search Options.
- Move to the View tab and click on the radio button located beside Show Hidden File.
- Now, click on Apply and then hit OK.
- Once it displays the hidden files, go to the C:\Users\[User Name]\App Data \Local file path.
- From the options on your screen, go to the Intuit tab.
- Further, find the QBPOS Shell file with the .exe extension at the end.
- Now, right-click on this file and select Rename.
- Add the .OLD word at the end of the file name and save it.
- Once done, the damaged file will be replaced with a new one.
Now, try again to launch the QB POS and make sure the error initializing QBPOS application log is fixed. If not, you can visit our detailed article mentioned above.
