Error Message "There is an error in XML document (1, 1)"

[ansonge]

Hi Guys, 

I recieve this message when trying to open any PowerBI Desktop file. I started getting this message today and I have no idea what's causing it. I tried uninstalling and reinstalling PowerBI Desktop. I tried updated my gateway and nothing has helped. Any help would be appreciated. 

Thanks

[v-yulgu-msft · Accepted solution]

Hi @ansonge,

As document suggested, please try:

1. Uninstall or stop the Power BI On-Premises Data Gateway Windows service
2. Run Power BI desktop with administartor privilege

Besides, as mentioned in this similar thread, please delete the AppData folder for Power BI Desktop for a test. 

Best regards,

Yuliana Gu

[ansonge]

Thanks, I did all of the things you mentioned except stopping the gateway. I think the gateway was the main culprit.