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wrwillits Regular Visitor
Regular Visitor

December 2018 Desktop update issues with Refresh

I have a model that has been updating fine for the last several months, but now with the new December 2018 update it's throwing a sorts of errors. It looks like it has modified some of the relationships and as a result the model isn't able to puill in the proper data. I am baffled why an update would do this but it has to be the update becasue nothing else has changed. 

 

Is there any way to roll back to a previous desktop update (like November 2018) to see if the model works? 

5 REPLIES 5
wrwillits Regular Visitor
Regular Visitor

Re: December 2018 Desktop update issues with Refresh

I have changed back the relationships and the model seems to be working again. I just wan to know why it broke in the first place? No relationships have been changed in months; the only change was the December desktop update.  

Community Support Team
Community Support Team

Re: December 2018 Desktop update issues with Refresh

Hi @wrwillits,

 

What are the issues exactly? What did the error messages say? Can you share some snapshots and the file if possible? Please mask the sensitive parts.

 

Best Regards,
Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
wrwillits Regular Visitor
Regular Visitor

Re: December 2018 Desktop update issues with Refresh

Hi Dale,

 

Unfortunately this model is large and has a lot of sensitive data included in it. I can, though, show yo some of the main error messages and give you a shot of the relationship structure. The crazy thing is that today it seems to be working today (the old version that originally caused the errors). 

 

Here are the main error messages. It seems that the one relationship failure caued all the other failures. Once that was addressed the update seemed to work and the model is functioning again.

Error 3.pngError 2.pngError 1.pngCHC Old Rlationship.png

wrwillits Regular Visitor
Regular Visitor

Re: December 2018 Desktop update issues with Refresh

Sorry, I snet out the wrong screen shot for the relationships. Here's how it looks today (working).

CHC Revised Rlationship.png

Community Support Team
Community Support Team

Re: December 2018 Desktop update issues with Refresh

Hi @wrwillits,

 

Since the data is hidden, It's hard to say whether the relationships are proper. The new data could make the relationship invalid. For example, the duplicates in the 1 side of the relationship. 

I'm glad it works now. I would suggest you check the data first for such errors.

 

Best Regards,
Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.