Cannot load model

[farmdev]

Good day,

My organization is currently facing an issue with the latest April Update.

The report is located in my workspace and shared with users who are all Premium per user.

The users can access the report fine when using the web browser.

The only fix I have found so far is to roll back to a previous version of desktop.

Unforunately, this prevents the users from making full use of the latest feautres of the software.

Has any one else encountered this issue?

I've tried logging a support ticket with Microsoft but I get this error message when I visit the URL:

Power Platform admin center (microsoft.com)

[farmdev]

Good morning.

Thank you for quoting the "How to Get Your Question Answered Quickly " thread. I went through this before posting but missed the "Issues" thread. Should I post there instead?

The version of Power BI in use is Version: 2.128.1177.0 64-bit (April 2024)

The only fix that has worked thus far was to roll back to a previous version for another user (I will have to get that version number later).

All reports are stored in my workspace on the Power BI service and users have read, build and share permissions. Older versions of PBI and the web service can access the reports fine, the error message only comes up with the April 2024 version.

As mentioned before I do have a Power BI Premium per user license, but am unable to create a support ticket due to the error that I receive above.

[v-shex-msft]

HI @farmdev,

Nope, the link mentions how to share detail information that you can provide to help us clarify your scenario and test. You do not need to post these data to the thread.

BTW, what type of data source and connection mode are you repot used? Have you tried to confirm if this is a specific file issues or appeared on all reports?

Regards,

Xiaoxin Sheng

[v-shex-msft]

HI @farmdev,

What version of power bi desktop are you worked? Can you please share some more detailed information about these?

How to Get Your Question Answered Quickly  

BTW, support ticket is free for pro and above licenses but trial version does not include.

Regards,

Xiaoxin Sheng