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Irwest Regular Visitor
Regular Visitor

'Can't display the visual.' See details

 

Hi,

I read some of topics with the similar issue, but didn't find the exact match problem and any of the solution wasn't good for my problem.

So, i get this error sometimes. When it happens, if i do a "Process" to my solution from the Analysis DB, the report returns to work properly till the next time. It comes and goes many times a day. 
When i publish this report, it works. When i remove some of or all measures from the report, it works in desktop.

I cannot identify the problem.

 

Here is the "Performance trace" (if it helps):

 

ObjectCacheSessions/Data/CacheStats/Size {"Start":"2018-12-17T17:06:17.9456698Z","Action":
"ObjectCacheSessions/Data/CacheStats/Size","entryCount":"1","totalSize":"24","ProductVersion":
"2.65.5313.701 (18.12)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":19008,"Tid":
18,"Duration":"00:00:00.0020548"}


ObjectCacheSessions/Data/CacheStats/Access {"Start":"2018-12-17T17:06:17.9498949Z","Action":
"ObjectCacheSessions/Data/CacheStats/Access","hits":"0","requests":"1","hitrate":"0","ProductVersion":
"2.65.5313.701 (18.12)","ActivityId":"00000000-0000-0000-0000-000000000000","Process":"PBIDesktop","Pid":
19008,"Tid":18,"Duration":"00:00:00.0000310"}

 

 

And here are the details:

 

Feedback Type:
Frown (Error)

Timestamp:
2018-12-17T17:32:36.0007597Z

Local Time:
2018-12-17T11:32:36.0007597-06:00

Session ID:
8cd278c0-79ee-46f7-9ede-87fcc51b758d

Release:
December 2018

Product Version:
2.65.5313.701 (18.12) (x64)

OS Version:
Microsoft Windows NT 10.0.17134.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 461808]

Peak Virtual Memory:
38 GB

Private Memory:
374 MB

Peak Working Set:
517 MB

IE Version:
11.471.17134.0

User ID:
f6ffc594-5799-4823-8a02-0c033460d5e8

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

AS Live Connection:
True

Enabled Preview Features:
PBI_ColumnProfiling
PBI_showManageAggregations

Disabled Preview Features:
PBI_shapeMapVisualEnabled
MIntellisense
PBI_SpanishLinguisticsEnabled
PBI_PdfImport
PBI_variationUIChange
PBI_PythonSupportEnabled
PBI_showIncrementalRefreshPolicy
PBI_FuzzyMatching
PBI_EnableWebDiagramView
PBI_improvedFilterExperience
PBI_qnaLiveConnect

Enabled DirectQuery Options:
PBI_DirectQuery_Unrestricted

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

12 REPLIES 12
Super User
Super User

Re: 'Can't display the visual.' See details

If you click See Details, what is the error message displayed?

 

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


Did I answer your question? Mark my post as a solution!

Proud to be a Datanaut!


Irwest Regular Visitor
Regular Visitor

Re: 'Can't display the visual.' See details

When i see the details, I get a very general error: 

An unexpected exception occured

 

 

Super User
Super User

Re: 'Can't display the visual.' See details

I'd go with a support case. 


Did I answer your question? Mark my post as a solution!

Proud to be a Datanaut!


Irwest Regular Visitor
Regular Visitor

Re: 'Can't display the visual.' See details

Thank you, I'll try and update here as soon as have the answer (hopefully) 

Irwest Regular Visitor
Regular Visitor

Re: 'Can't display the visual.' See details

So, I've applyed to the supporting center, but they wasn't able to help, since, as they say, this issue is not supported and was reccomended to ask here )

Community Support Team
Community Support Team

Re: 'Can't display the visual.' See details

Hi @Irwest,

 

That is a very common error message so we can't get anything help from that, can you please provide more detail information about your issue?(datasource type, connection mode, what data used on visuals, visual type...)

 

Is there any RLS setting on dataset? If that is a case, you need to have a role for this datasource if you not have edit permission.

Row-level security (RLS) with Power BI

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



For learning resources/Release notes, please visit: | |
Irwest Regular Visitor
Regular Visitor

Re: 'Can't display the visual.' See details

Hi,

My datasource is Tabular (cube) based on SQL DWH,

I use live connection mode,

I am the admin of DWH, SSAS and Power BI.

 

Thanks

Community Support Team
Community Support Team

Re: 'Can't display the visual.' See details

HI @Irwest,

 

Maybe you can try to use fiddler to trace the progress of visual loading to see which httprequests send or receive failed and open a support ticket with these trace log as detailed contents.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



For learning resources/Release notes, please visit: | |
Irwest Regular Visitor
Regular Visitor

Re: 'Can't display the visual.' See details

Thank you, Xiaoxin Sheng, for your answer. Already did it and they're have difficults to find the problem and suggested me to apply to the forums Smiley Happy