Report in power bi web doesn't shows correct data even after completing the schedule refresh success

[Bhandari]

My report in the Power BI Service shows old data (as it was at the moment I published it), even after the scheduled refresh was completed successfully. No error messages whatsoever. If I 'just' do a refresh In Power BI Desktop it shows me the correct data. Therefore I assume the report in the Power BI Service should show the same data as the report on Power BI Desktop.

[Bhandari]

 Thank you for your suggestions.  I am able to find what actually was happening. The difference in the timezone between power bi desktop and power bi web was causing the problem.

Anyway i appreciate your help.

[v-yueyunzh-msft]

Hi , @Bhandari 

Thanks for your quick response and sharing! I'm glad to hear that you sovle this problem!

You can mark your answser as the solution to help more people in this community who may meet the same situation like yours!

Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

[v-yueyunzh-msft · Accepted solution]

Hi , @Bhandari 

Based on your issue description and my current understanding, here are several reasons that may lead to your kind of issue situation:

1.What's your data connection mode for this dataset? If you are using Direct query or live connection, actually the data didn't need the dataset refresh to be updated, you can simply interact with the visuals within the report page to get the latest data displayed.

2.If you are using the import connection mode, if you have enabled the incremental refresh for your data table? If so, you should take care of the incremental refresh logic because the old data won't be refreshed and the data refresh logic is always based on the today's date value

3.If you can click on the "report refresh" button even after one service dataset refresh is finished? It will help us make sure if the new data is loaded into the report instead of showing the cache data:

Thank you for your time and sharing, and thank you for your support and understanding of PowerBI! 

Best Regards,

Aniya Zhang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly