Power Bi Score card: Something went wrong An unknown error occurred (When I leave a comment)

[Carlosce96]

Hi all, 

I have an issue when someone in my organization tries to leave a comment on a metric on the Scorecard (I reviewed their access and everything is fine); they encounter this error:

But, it allows me when I try to leave my comments or make a Check-in comment tests,

Thanks,
Carlos.

[johnbasha33 · Accepted solution]

@Carlosce96 

The error message indicates that there is an issue with permissions or access rights when attempting to leave a comment on a metric in the Scorecard. Even though you've reviewed the access and everything appears fine, there may still be some factors causing the problem. Here's a systematic approach to troubleshooting this issue:

1. Review Permissions: Double-check the permissions of the user encountering the error. Ensure they have the necessary permissions to leave comments on metrics within the Scorecard. Check both the permissions within the Scorecard itself and any underlying data sources or datasets that the Scorecard relies on.

2. Scorecard Configuration: Verify the configuration of the Scorecard, including any settings related to commenting or collaboration features. Ensure that commenting is enabled and that there are no specific restrictions or limitations set for leaving comments on metrics.

3. Data Source Permissions: If the Scorecard relies on external data sources or datasets, ensure that the user has the appropriate permissions to access and interact with those data sources. Sometimes, issues with data source permissions can affect the ability to leave comments on metrics.
   
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