Power BI Gateway personal mode locking Corporate Windows password Constantly

[Anonymous]

I have a PBI gateway in personal mode on a corporate Virtual Machine.  After I changed my password, it has been locking me out 3 to 4 times a day.  I had to have it un-installed.  My IT department does not know what to do.  Can anyone help?

[v-lili6-msft]

hi  @Anonymous 

If you reinstall the gateway, does it work well?

and see this document if it could help you:

https://docs.microsoft.com/en-us/power-bi/connect-data/service-admin-troubleshooting-power-bi-personal-gateway

Regards,

Lin

[Anonymous]

I have also had the credentials on the PC cleared.  I re-signed in when I re-installed it.  The authentication is automatic so maybe a bad one is being stored on the server...

[Anonymous]

 I un-installed it and re-installed it but it keeps locking my credentials.