Power BI Dashboard fonts and layout distorted on client's laptop

[shikhar_]

Hi Community,

I am facing a problem in dashboard where the fonts and layout is reformatted on client's machine and Chrome, IE, Firefox browser and all the pbi elements alignment are on top of each other but in my company's laptop and browser, it is working just fine.

I tried to download the report in PDF and PPT from client's machine and it has no distortions or a layout problem.

I tested that in two of the client's machine and both had the same problem (the power bi file has a problem in the client's machine) and I tried to test in four of my company's machine along with LambdaTest for all browser and it is working just fine.

Can someone please suggest or have faced this problem before.

I don't think it's a browser problem but rather laptop's configuration problem.

I don't know how can I solve it.

[v-yangliu-msft]

Hi  @shikhar_ ,

You can compare the browser version of client's machine and company's machine, the following is the official document of power bi support server:

https://docs.microsoft.com/en-us/power-bi/fundamentals/power-bi-browsers

In any case, we recommend that you use the latest Power bi desktop and web browser versions.

Best Regards,

Liu Yang

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