PBI service account switch Issue

[Anonymous]

Why PBI turns to original account after I use anthoer account to log on even the original's had been log off... I log off the old account and restart the PBI service then use anther new account for log on according to the webpage's selection , but after the webpage works,  it still turns to my original account for login... How can I do?

[v-shex-msft]

Hi @Anonymous,

I guess you have open multiple power bi service pages on your web browser and sign-in different accounts at the same time, right?

If this is a case, current power bi does not allow you to sign-in multiple accounts at the same time, these sign-in accounts may conflict and affect the backend sessions and verifications.

I'd like to suggest you use different web browsers or different privacy modes(common mode and inprivate mode) to sign-in your accounts.

If you are working with multiple accounts and operation one account per time. I'd like to suggest you not use 'keep sign-in account' feature on your web browser and do 'sign-out' current account before switching between different accounts. 

Regards,

Xiaoxin Sheng

[GilbertQ]

Hi there

I would suggest closing down the browser window and opening a new one to make sure it is successfully logged out.

[Anonymous]

Hi, not the log out issue, it's the account switch issue, I need switch another account for log on and really key in the another account according to the PBI new webpage...but after the webpage worked...it will still turns to my original account...you know..

[GilbertQ]

Hi there

What I do is I have got multiple profiles running in my browser.

This allows me to have each profiler running in a separate browser which keeps me always logged in.