Login impossible: One Domain E-Mail adress with pro license in a customers domain-

[Anonymous]

Dear community,

we are facing following problem now: Please Help!

We advised our customer to make a team on Microsoft Teams and share their data sets with us via the power bi online service such that we can work on visualizing their data. 

So what happend now is, that they took my E-Mail adress and bought me a temporary pro license for their domain. (For whatever reason) I get all the notification E-Mails, that a dashboard was shared with me, but when I click on the link Im automatically signed in to my PB Online App in my working domain. Since they took the same E-Mail I can't register twice. In Microsoft Teams however I can switch Domains from my premise to theirs. But in the Online app, I only get access to what was shared with me within my domain.

So any tipps? What is the way out? Is there any way to "switch" the domain online?

Thank you so much!

Kind Regards

[v-diye-msft]

Hi @Anonymous 

Sorry, I can't reproduce your issue on my side and based on my research, it's not able to switch the domain online. 

Please kindly raise your issue to support team for better advice:

https://powerbi.microsoft.com/en-us/support/