App created does not show in App list for the workspace users

[xli53051]

Hello,

I published an App that I can see. But other users do not see it in the app list. Those users are already Workspace users where the App was created. Can you help?

I have published several Apps before and they all work well. This is the first one I am having issue.

Thank you,

Xin

[GilbertQ · Accepted solution]

Hi @xli53051 

Can you confirm that users belong to a particular app audience. I would also recommend removing the users from the app workspace roles and see if that also allows them to see the app?

[xli53051]

Thank you for your response.  

By default, the App added Workspace users with audiences "All". I tried adding the user with user email and Audiences [App name] but the user did not show in the Direct Access. I guess it's because the user already had a Workspace role.

I also created a brand new test workspace, published the Power BI report, and created the App. Here I did not give the user a Workspace role. I only added the user under Direct access to the App. The user still cannot see the App in the App list.

I will see what I can try tomorrow.

Thank you,
Xin

[xli53051]

Today, the user without workspace role was able to see the App. For the user who has a workspace role, I had to remove the role, add the user to direct access to the app, then re-added the user's workspace role. I do need the user to have the workspace role to be able to manage app permissions. 

All is working now. thanks.