Thermometer by MAQ Software visual not working on PBI Server

[SKK]

Does anyone know why the Thermometer (MAQ Software) visual does not work (or display) on Power BI Server. I get the detailed message :

Can't display this visual.
To see this custom visual, add it to this report first: PBI_CV_309E6B47_39A5_4681_808F_132AFB230872
Please try again later or contact support. If you contact support, please provide these details.
Request ID: 7c9f8c83-7901-fd24-9d7d-07d1e8d77c07
Time: Wed Jul 12 2023 13:58:55 GMT-0400 (Eastern Daylight Time)
Service version: /powerbi/libs

BTW, it seems to work and display fine on the PBI RS desktop.

Thanks for any insight or suggestions for similar visual to try.

Scott 

[d_gosbell]

What version of Report Server are you using? There was a bug in the initial release of the Sep 2022 release, but that was patched and I have not see this issue reported with versions after that.

[SKK]

Our report server is running the Sept 2022 version unfortunately.

[d_gosbell]

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@SKK wrote:

Our report server is running the Sept 2022 version unfortunately.

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According to the changelog here Change log for Power BI Report Server - Power BI | Microsoft Learn they hotfixed this. if you go to https://<YourServer>/reportserver what does the version number say at the bottom of the page? If it is 15.0.1110.120 you have the original release, if it ends in 135 then it is the hotfixed release.

If you have the 120 build then updating to the hotfixed release below should fix this for you

Download Microsoft Power BI Report Server- September 2022 from Official Microsoft Download Center

[SKK]

Thanks, we are using the orginal release, I will see if IT can help with the hotfixed release.