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glaeserlina Regular Visitor
Regular Visitor

visual background color changes automatically in Online Service after upload the pbix

Hi,

 

we are facing an issue with the color setting in our visuals after uploading the pbix file to the online service as an App. The background color of some visuals is changing from white to black.

Does anyone else have this issue? It´s started couple of weeks ago. 

Thank you in advance.

Best

Lina

 

16 REPLIES 16
Moderator v-yuezhe-msft
Moderator

Re: visual background color changes automatically in Online Service after upload the pbix

@glaeserlina,

I am unable to reproduce this issue. Do you use latest version of Power BI Desktop(2.59.5135.781)? Do you publish apps in Power BI Service or do you get the issue in app workspace?

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
glaeserlina Regular Visitor
Regular Visitor

Re: visual background color changes automatically in Online Service after upload the pbix

Hi Lydia, we are using the latest Version of PowerBI Desktop. The issue appears when we upload the pbix file to the online Service in an APP Workspace. 

Best

Lina

Moderator v-yuezhe-msft
Moderator

Re: visual background color changes automatically in Online Service after upload the pbix

@glaeserlina,

I am unable to reproduce this issue, could you please share PBIX file via Private message?

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
glaeserlina Regular Visitor
Regular Visitor

Re: visual background color changes automatically in Online Service after upload the pbix

Hi Lydia, sorry but I can´t send you the pbix file.

 

Best

Lina

RichFrederick Frequent Visitor
Frequent Visitor

Re: visual background color changes automatically in Online Service after upload the pbix

Experiencing the same issue. It started sometime after Friday July 6th. Its only happening in instances where a custom theme is being used. After publishing the backgrounds that should be white turn black. The pasteboard (area outside/around the dashboard ) colors have also changed,  where it should be white has turned dark grey or black. The two work arounds I have found are: opening the desktop version and setting background of the dashboard to "white" in FORMAT or opening up the custom theme file in a code editor and adding rule for the background. This fixes the issue of the background changing color but not the issues of the pasteboard changing color.  Any insights on getting the pasteboard turned back to white would be helpful. Thanks.

 

background changing.PNGblack pasteboard.PNG

 

formatfield.PNG

Here is the JSON used for the custom theme.

{"name":"Power BI theme","background":"#ffffff","tableAccent":"#123456","dataColors":["#123456","#7a9b49","#231f20","#949494","#ff3c02","#9dd100","#ffa10f","#725800","#ff08a2","#08c1ff","#3cb44f","#2b83e3"],"visualStyles":{"*":{"*":{"*":[{"fontSize":11,"fontFamily":"Segoe UI","color":{"solid":{"color":"#231f20"}}}]}},"barChart":{"*":{"legend":[{"labelColor":{"solid":{"color":"#231f20"}},"fontSize":11,"fontFamily":"Segoe UI"}],"categoryAxis":[{"labelColor":{"solid":{"color":"#231f20"}},"titleColor":{"solid":{"color":"#231f20"}},"titleFontSize":11,"titleFontFamily":"Segoe UI"}],"valueAxis":[{"titleColor":{"solid":{"color":"#231f20"}},"titleFontSize":11,"titleFontFamily":"Segoe UI"}],"labels":[{"fontFamily":"Segoe UI"}]}}}}

Moderator v-yuezhe-msft
Moderator

Re: visual background color changes automatically in Online Service after upload the pbix

@glaeserlina,


Do you also use custom theme? Could you please share the JSON file?

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
RichFrederick Frequent Visitor
Frequent Visitor

Re: visual background color changes automatically in Online Service after upload the pbix

Here is the JSON I am using

SyntaxEditor Code Snippet

{"name":"VG Power BI theme","background":"#ffffff","tableAccent":"#123456","dataColors":["#123456","#7a9b49","#231f20","#949494","#ff3c02","#9dd100","#ffa10f","#725800","#ff08a2","#08c1ff","#3cb44f","#2b83e3"],"visualStyles":{"*":{"*":{"*":[{"fontSize":11,"fontFamily":"Segoe UI","color":{"solid":{"color":"#231f20"}}}]}},"barChart":{"*":{"legend":[{"labelColor":{"solid":{"color":"#231f20"}},"fontSize":11,"fontFamily":"Segoe UI"}],"categoryAxis":[{"labelColor":{"solid":{"color":"#231f20"}},"titleColor":{"solid":{"color":"#231f20"}},"titleFontSize":11,"titleFontFamily":"Segoe UI"}],"valueAxis":[{"titleColor":{"solid":{"color":"#231f20"}},"titleFontSize":11,"titleFontFamily":"Segoe UI"}],"labels":[{"fontFamily":"Segoe UI"}]}}}}
jburns7744 Frequent Visitor
Frequent Visitor

Re: visual background color changes automatically in Online Service after upload the pbix

Hi There.

 

I am resurfacing this topic as we are currently experiencing the same issue.  Is there an official resolution yet to this?

 

Thank you,


Jake

RichFrederick Frequent Visitor
Frequent Visitor

Re: visual background color changes automatically in Online Service after upload the pbix

I believe it has something to do w/ custom themes. The only way I can make it go away is to manually set the background color to white in "Visualizations >> Format". This is not viable as I have 50+ branded dashboards that I will have to do this to. Are you using custom themes?

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