unable to sign to power bi service account from power bi desktop application

[saurabh_das85]

I am able to login to online power bi service account.

However, when I am trying to sign to power bi service using power bi desktop application it is showing following message

Sorry, we encountered an error while trying to sign you in. Details: Status: Enexpected

Context: Caught Exception

Tag: 0x2039c1cd

mentioned below is the snapshot

[v-xuxinyi-msft]

Hi @saurabh_das85 

I would like to apologize for the belated reply.

Have you solved your problem yet? If not, you can try to rollback the desktop to a historical version to see if the problem still exists.

You can find historical versions of Power BI Desktop at the following link: Previous monthly updates to Power BI Desktop and the Power BI service - Power BI | Microsoft Learn

Best Regards,
Community Support Team _Yuliax

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[saurabh_das85]

have re-started the system. Its still not happening

[PijushRoy]

Hi @saurabh_das85 

Login Power BI service in your default browser
Open Power BI Desktop new file
Dont try to login
Go to Option and Setting 
Turn on the below option and Save the setting

Close the PBID file and relaunch
Then login and you will find now PBID taking credentials from your Default browser

If your requirement is solved, please make sure to MARK AS SOLUTION ✔️ and help other users find the solution quickly. Please hit the LIKE 👍 button if this comment helps you.

Thanks
Pijush
www.MyAccountingTricks.com 
https://www.youtube.com/MyAccountingTricks

[saurabh_das85]

I have tried that to update the settings as suggested.

However, i am getting this error now

[Isti4yu]

apakah masalah anda sudah terpecahkan? jika sudah bagaimana caranya saya telah mengikuti dan menggunakan akun microsoft juga tapi masih tidak bisa.

[saurabh_das85]

Please help me sign in. Its urgent

[PijushRoy]

Hi @saurabh_das85 

What is your default browser?
Are you logged in to Power BI Service in the default browser?
Can you please clear the catch from the Power BI desktop and try
https://support.biconnector.com/support/solutions/articles/8000072804-how-to-clear-cache-of-power-bi...

Please restart your PC and try again

Please let me know

[saurabh_das85]

Yes, I checked it. The default browser was set to Microsoft Edge. So I changed it to Chrome and i am logged into power Bi service account in Chrome already.

Again tried to login but it didn't. The message remains same.

I have restarted the PC. Will do and confirm

[saurabh_das85]

have re-started the system. its still not happening

[PijushRoy]

Hi @saurabh_das85 

Please connect with Microsoft support

[saurabh_das85]

can anyone provide me an online remote support??

it will be of great help