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Hello, please help me. I ve tried everything and I am unable to login to PowerBi. It always asks to use a code from an authenticator.
What I have done:
1) I tried to recover all the accounts in the authanticator app by using a backup account (which is my microsoft personal account). But the backup list did not have a powerbi account.
You need to contact a commercial microsoft team by phone. They will create a ticket and manually remove authanticator app from the two step authorisation.
It is the only way.
@amitchandak How can a user register again for MFA without an access to their account?
I cannot log in to my account, because it requres to use an authanticator app. And there is no powerbi account in the authanticator app. And when I try to register a powerbi account in the authanticator app, the app asks to use an authanticator app to register. It is a loop!
I tried to restor a powerbi account from the microsoft back-up in the authanticator app. But it is not there.
Did you understand a problem or you just posting random answers to increase your rank in this forum?
@OlegV2 , Try to register again for MFA and use call and SMS option and then change the default option
@amitchandak ,thank you. I need to keep my current email. Is there any way to solve this problem and keep my current email?
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