Sankey diagram

[tshepino]

Hi,

I'm new on Power BI and i need help with shaping my sankey diagram. I have pivoted data which have 19 columns which i need to show a flow for. I dont need all 19 columns however i need to show which areas handled (assisted) with that reference. Like a call flow from one department to the other up until the end. Or is there another diagram i can use?

Reference	Date	Queue_1	Queue_2	Queue_3	Queue_4	Queue_5	Queue_6	Queue_7	Queue_8	Queue_9	Queue_10
sccr3cmxvsl04 -1	2019-03-18	businessbanking	onlinebanking	businessbanking	onlinebanking
sccr1cmxvsl04 -2	2019-03-18	forex	onlinebanking	card	easy	onlinebanking
sccr3cmxvsl04 -3	2019-03-28	premier suite	onlinebanking
sccr1cmxvsl04 -4	2019-03-28	gold	telephonebanking	onlinebanking

[v-yuta-msft]

@tshepino ,

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 I dont need all 19 columns however i need to show which areas handled (assisted) with that reference. Like a call flow from one department to the other up until the end. 

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Could you please clarify more details about requirement above and show the expected result?

Community Support Team _ Jimmy Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[tshepino]

Hi

The desired outcome is for me to show how one reference move from Queue_1 to Queue_6

So starting point will b for example, onlinebanking -> credit card-> Bankingapp -> personal loans -> home loans then ends

I need to show this flow using a diagram and Sankey looks like a perfect app