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ricardo_cvo Regular Visitor
Regular Visitor

Filter Retrieve Zendesk

Hello,

 

I am using Power BI to get data from Zendesk, I insert the link of the organization to get the data, I wanted to know if I can do some kind of filter on the link, like for example like done with Data.

I opened a ticket for the Zendesk team and they informed me that they do not know how to solve it, could someone tell me if there is a way to insert a filter into the query itself?

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator v-yuezhe-msft
Moderator

Re: Filter Retrieve Zendesk

@ricardo_cvo,

You can contact Zendesk support about how to add filter option in the Zendesk rest api.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
4 REPLIES 4
Moderator v-yuezhe-msft
Moderator

Re: Filter Retrieve Zendesk

@ricardo_cvo,

Using the built-in Zendesk connector in Power BI Desktop, I am afraid that you are unable to add filter option in the Zendesk URL. But you can filter data after importing required tables in Power BI Desktop.

If you want to add filter option in the Zendesk URL, you can consider to use Zendesk REST API to get data. It is possible to add filter option in this case and you are able to user web connector in Power BI Desktop to connect to Zendesk REST API.

https://developer.zendesk.com/rest_api/docs/core/search

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
ricardo_cvo Regular Visitor
Regular Visitor

Re: Filter Retrieve Zendesk

Hello,

 

Thanks for the reply is the 422 error that is being brought to me,
I need to make a filter to get the last 30 days, can you tell me how I get it? I have the createdon field but I do not know how to filter it

 

Thank you

Moderator v-yuezhe-msft
Moderator

Re: Filter Retrieve Zendesk

@ricardo_cvo,

You can contact Zendesk support about how to add filter option in the Zendesk rest api.

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
dennisj Regular Visitor
Regular Visitor

Re: Filter Retrieve Zendesk

I know this is marked as solved, but just thought I'd add that you can do an 'incremental load' of ticket data from Zendesk. 

 

(see https://developer.zendesk.com/rest_api/docs/core/incremental_export#incremental-ticket-export )