Cannot refresh data - Browser not supported

[mariane0520]

When I try to refresh my data, I receive an error message saying Browser not Supported. However, I do have google chrome which is a supported browser. 

[v-xiaoyan-msft]

Hi @mariane0520 ,

Does the replies above solve your problem? If it has been solved, please mark the correct reply as the standard answer to help the other members find it more quickly.Thank you very much for your kind cooperation!

Hope it helps,

Community Support Team _ Caitlyn Yan

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

[mariane0520 · Accepted solution]

Thanks all, looks like there was an update in August which i installed and fixed the issue!

[mariane0520]

thanks. doesnt look like i have this option, my company may have blocked it. I will reach out to them to see if they can access it.

[halfglassdarkly]

Yes, if you have a data gateway for your PBI tennant it might be configured there.

See also:

https://docs.microsoft.com/en-us/power-query/connectors/web/web-troubleshoot#limitations-on-web-conn...

https://community.powerbi.com/t5/Desktop/Salesforce-Connection-Browser-error/m-p/830298

[halfglassdarkly]

Assuming your default web browser is Chrome, check under Options > Security and check the "User my default web browser" option and see if that helps. I believe PowerBI still uses IE as it's embedded web browser, which is not supported by all websites. Checking that option might help force it to use Chrome if the site is returning an error.