Hi, @KTP
If you are forgetting your password for your ArcGIS account. esri cannot retrieve your password. You can create a new ArcGIS password using the Forgot password link on the login page. You can also reset your password on your profile page. To reset your organization-specific login account password, please contact your organization's identity provider. To reset your password for social networking logins, contact your social networking provider.
On the website, click Login at the top of the site, or access the login page directly from your organization's URL, or directly from https://www.arcgis.com/home/signin.html.
Click the Forgot Password link, enter your user name, and click Continue. ArcGIS Online will send you an email with instructions and a link to reset your password.
Open the email, click the link provided in it, and then do the following while the Reset Password page loads.
Answer the security question.
Enter and confirm the new password.
If you have an ArcGIS organization account, your password must match your organization's requirements. If your organization uses the default ArcGIS password policy, or if you have an ArcGIS public account, your password must contain at least eight characters and contain at least one letter and one number. Passwords are case-sensitive and must not be the same as the user name. Click Change Password.
Best Regards,
Community Support Team _Charlotte
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