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I have a list of case record types. I need a total # of cases that does not include 2 values (Cricital Failure and Non - Critical Failure). I want to be able to total the cases that do not include failures, in the example below, the total would be 3. I have stumbled quite a few times trying to figure this out. Any suggestions?
Case Number | Date/Time Opened | Support Type |
123456 | 1/1/19 | Critical Failure |
123457 | 1/1/19 | Critical Failure |
123458 | 1/1/19 | Data |
123459 | 1/2/19 | Account Maintenance |
123460 | 1/3/19 | Non - Critical Failure |
123461 | 1/4/19 | Product/Technical |
Hi @Anonymous ,
Please let me know if the solution workd for you.
Regards,
Harsh Nathani
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