Tickets Aging at the End of Particular Month

[BeIntel]

Hello All,

I am trying to create a report, where I'd like to show the total count of open tickets (backlogs) at the end of each month irrespective of current status as shown below:

New Date for Aging - If the ticket hasn't been resolved, eomonth date is considered for calculating Backlog age else resolved date is considered. I have put a sample data below to explain the scenario better. Please check and let me know, if you require any additional info.

Is there an easy way to find out the backlog age instead of creating new 6 columns to find the backlog age?

Ticket Key	Created Date	Resolved Date	EOM (based on created date)	New Date for Aging	Aging on eom Jul 23	New Date for Aging	Aging on eom Aug 23	New Date for Aging	Aging  on eom Sep 23
CC1	05-Jul-23	02-Oct-23	31-Jul-23	31-Jul-23	26	31-Aug-23	57	30-Sep-23	87
CC2	05-Jul-23		31-Jul-23	31-Jul-23	26	31-Aug-23	57	30-Sep-23	87
CC3	05-Jul-23		31-Jul-23	31-Jul-23	26	31-Aug-23	57	30-Sep-23	87
AB1	01-Aug-23	01-Aug-23	31-Aug-23			01-Aug-23	0	01-Aug-23	0
AB2	01-Aug-23	05-Sep-23	31-Aug-23			31-Aug-23	31	05-Sep-23	36
AB3	01-Aug-23	01-Aug-23	31-Aug-23			01-Aug-23	0	01-Aug-23	0
AB4	01-Aug-23		31-Aug-23			31-Aug-23	31	30-Sep-23	61
AB5	02-Sep-23	02-Sep-23	30-Sep-23					02-Sep-23	0
AB6	02-Sep-23	02-Sep-23	30-Sep-23					02-Sep-23	0
AB7	02-Sep-23	02-Oct-23	30-Sep-23					30-Sep-23	28

[v-xinruzhu-msft · Accepted solution]

Hi @BeIntel 

You can create a date table

e.g 

Table 2 = CALENDAR(DATE(2023,1,1),DATE(2023,12,31))

Then create a measure

Measure =
IF (
    SELECTEDVALUE ( 'Table'[Resolved Date] ) <> BLANK (),
    IF (
        MAX ( 'Table 2'[Date] ) >= SELECTEDVALUE ( 'Table'[Created Date] )
            && MAX ( 'Table 2'[Date] ) < SELECTEDVALUE ( 'Table'[Resolved Date] ),
        DATEDIFF (
            SELECTEDVALUE ( 'Table'[Created Date] ),
            EOMONTH ( MAX ( 'Table 2'[Date] ), 0 ),
            DAY
        ),
        IF (
            EOMONTH ( MAX ( 'Table 2'[Date] ), 0 )
                = EOMONTH ( SELECTEDVALUE ( 'Table'[Resolved Date] ), 0 ),
            DATEDIFF (
                SELECTEDVALUE ( 'Table'[Created Date] ),
                SELECTEDVALUE ( 'Table'[Resolved Date] ),
                DAY
            )
        )
    ),
    IF (
        MAX ( 'Table 2'[Date] ) >= SELECTEDVALUE ( 'Table'[Created Date] )
            && MAX ( 'Table 2'[Date] ) <= MAXX ( ALLSELECTED ( 'Table 2' ), [Date] ),
        DATEDIFF (
            SELECTEDVALUE ( 'Table'[Created Date] ),
            EOMONTH ( MAX ( 'Table 2'[Date] ), 0 ),
            DAY
        )
    )
)

Then create a table visual, and and put the date column and ticket key and measure to it.

Output

Best Regards!

Yolo Zhu

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