Can't change account in Power BI Desktop

[NielsRH]

Hi guys, 

I can´t sign in to other accounts in Power BI desktop. I have no problems signing in to my personal work-account, however when trying to sign in to customers service account, to publish reports at their workspaces, after typing in e-mail address, the sign-in promt proceeds to "Trying to sign you in", and seconds after just returns to sign-in. 

I have previously done this many times.

I have tried: signing out all accounts, clearing power bi cache, installing "installer vesion" (normally i use MS Store version), verify access to Power BI service, tried multiple customer accounts. 

Any chance some of you have run in to simmilar issue?

Sing in -> enters email -> next

Trying to sign you in -> returns to Sign in as showed above

[NielsRH]

Thanks @Greg_Deckler.

Found a similar issue and temporary solution here:

IPower BI Desktop - Can't log in with user - Microsoft Power BI Community

[Greg_Deckler · Accepted solution]

@NielsRH You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".