Not able to download .pbix file from Power Bi Service. Getting this error - Can't export to Power BI

[neetu14]

Getting this error while downloading the .pbix file. I do not have the incremental refresh on this report and it was published from the desktop.

Can't export to Power BI Desktop format We couldn't export to .pbix format. Please try again later or contact support.

If you contact support, please provide these details.

Activity ID: d3c6f716-4f8c-403e-b36c-e3efa242439f

Request ID: c1f77f1f-2ecc-142d-0a3d-6c3bda1688be

Correlation ID: 09354cb9-978b-a5c6-97d9-b79144546f73

Status code: 500

Time: Thu Mar 05 2020 13:33:44 GMT-0800 (Pacific Standard Time)

Service version: 13.0.12661.114

Client version: 2003.2.026

Cluster URI: https://df-msit-scus-redirect.analysis.windows.net/

[v-alq-msft]

Hi, @neetu14 

You may check if you have edit permission on the report. I wonder which data source you connect to. Here are some considerations and trobleshooting about downloading .pbix files.

• To download the file, you must have edit access to the report.
• The report must have been created by using Power BI Desktop and published to the Power BI service, or the .pbix file must have been uploaded to the Power BI service.
• Reports must be published or updated after November 23, 2016. Reports published earlier aren't downloadable.
• This feature won't work with reports and content packs originally created in the Power BI service.
• Always use the latest version of Power BI Desktop when you open downloaded files. Downloaded .pbix files might not open in non-current versions of Power BI Desktop.
• If your administrator has turned off the ability to download data, this feature won't be visible in the Power BI service.
• Datasets with incremental refresh can't be downloaded to a .pbix file.

For further information, please refer to the document .

Best Regards

Allan

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[neetu14]

I have tried all these steps before.

No Incremental Refresh

Published through Desktop after 2016

Can see the download option

Is there a way to downlaod this report?

[Greg_Deckler]

I would open a support ticket.