Not able to connect to any datasources, reports are blank

[Anonymous]

Hi All

Since this morning all our published reports are bland and we cannot connect to our data sources. I restarted the Gateway service as well

Unable to connect: This data source cannot connect to any gateway instances of the cluster. Please find more details below about specific errors for each gateway instance. Please need help

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Activity ID:	8778fefa-8149-4545-906e-2a0a5bb2a12c
Request ID:	3a6fd248-d737-de3a-f455-57d82a0ee6a6
Cluster URI:	https://wabi-us-gov-iowa-redirect.analysis.usgovcloudapi.net/
Status code:
Time:	Mon Oct 12 2020 12:51:27 GMT-0400 (Eastern Daylight Time)
Service version:	13.0.14396.81
Client version:	2009.3.03051-train on Premise Gateway: SQL Server database unavailable

[Anonymous]

@Anonymous After looking at the error it says SQL DB unavailable.

Did you check with DBA if the server is up and running?

Appreciate your kudos!! Mark my post as solution if this resolves your query.

[Anonymous]

Thanks what service should i ask the DBA?

[Anonymous]

would suggest to do a healthcheck of the server.

Appreciate your kudos!! Mark this post as resolution if it answers your query.

[Anonymous]

Thanks Nikhil,

DBA team restarted the services and server wise all is good. My report is still blank with a message "There was a data source access error. Contact your administartor". The corresponding Data sources were tested successfully.