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It has been reported that some users can select the Data with Current Layout export option (for a maxtrix/table) but the export button is greyed out. See screenshot below. However other users are able to export with no issues. Note, users with and without issues have attempted to export the same matrix/visual.
The report is available via PowerBI Service and access is controlled by an Azure AD Group. All users are apart of the one AD Group and therefore should have the same level of permissions.
Settings in PowerBI Desktop are configured to allow export:
The setting on the report in PowerBI Service is configured to allow Summarised Data and Data with Current Layout
Global admin settings are configured to allow Export to CSV where the AD Group mentioned earlier is assigned.
The report uses Row Level Security, however the users reporting issues have the same or more restricted access (i.e. same or less data to export) then users who have reported no issues with export function.
Any help would be appreciated.
Maybe any restrictions here to special groups?