Can't get support on Power BI Pro Trial and won't let me purchase Pro

[sgruber]

Please help, I have signed up for the PBI Pro Trial. I am experiencing an issue that I can't publish my dashboard with error "Publishing failed for an unknown reason". When I click on "Get Help", it logs me out and takes me to the  "powerbi.microsoft.com/en-us/support/" page. From there, when I try to "Create Support Ticket", its tells me I need to upgrade to a the Pro version to get support. But if I choose "Purchase", it ultimately makes me sign in again and just takes me back to my Power BI app - Starting the circle all over again! I have even tried from within the app to sign up for Pro but it says I'm already Pro because I'm on the trial. Please help! This is a viscous circle of endless frustration and as a result I can't resolve the issue I'm having with publishing my dashboard.!

[v-shex-msft · Accepted solution]

Hi  @sgruber,

Perhaps you can follow below article which about purchasing power bi:

Purchasing Power BI Pro

In addition, you can also share some detail content of your issue here.

Regards,

Xiaoxin Sheng

[sgruber]

Thanks Xiaoxin, I've asked our administrators to see if they can activiate the Pro licence from the admin console for Office 365 as I did not manage in my personal capacity based on you instructions.

The details of the error can be found in another post at:

community.powerbi.com/t5/Desktop/Publishing-failed-for-an-unknown-reason/td-p/182336/jump-to/first-u...

Thank you for you help. Any assitance with the issue would be greatly appreciated!:)