Shared report from Pro License is not viewable by external user with Premium License

[JanGunni]

Problem as the title suggests. We have made numerous reports for clients in the past months and initially all was good. Our clients got the 60 day trial notice and were able to access the reports no problem. 

When the trial ran out they got the Premium Per User License but suddenly shared content did not show up on thei PBI website any longer. Whenever they accessed links it would take them to a PBI website that has them logged in but wihtout the license. It would state that they already had a 60 day trial and have to purchase a license now. 

We are confused as to why it does not recognize their license and need some help here. 

Edit: We did enable all share options in the Admin Portal as we figured this may be the issue.

[v-xuxinyi-msft]

Hi @JanGunni 

Here is my suggestion for your reference.

Re-share the link to the corresponding report to see if the problem still exists. Please feel free to let me know if the problem persists.

Best Regards,
Yulia Xu

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[JanGunni]

Hello Yulia, 

yes unfortunately the problem is still there.