Problems with subscription email - empty graphs

[angelam]

Hi All,

in some of my subscription emails the data are missing on the prewiev charts. If I checked the prewiev in the browser before sending the subscription letter everything is correct. What could be the reason for that? I'm using PowerKPI 2.0.0 visual.Thx a lot in advance. 

[v-xiandat-msft]

Hi @angelam ,

Thank you for @ibarrau  answer , and I have other suggestions for you:

Try fixing the PowerKPI 2.0.0 visual object to the dashboard separately (rather than as part of a live page fix).

Best Regards,

Xianda Tang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[angelam]

Thanks a lot. I got some ideas, but unfortunately I could not solve the problem. Based on other sources, it seems that we are facing a bug related to time filtering and the number of graphs on the page, which many people are experiencing, but there is no real solution.

[ibarrau]

Hi. Using custom visuals for subscription might not always work. It depends on some details. You can check the considerations and limitations for subscriptions in here:

https://learn.microsoft.com/en-us/power-bi/collaborate-share/end-user-subscribe?tabs=creator#conside...

That way you can see if there is any of those items you might be doing that produces the blank visuals.

I hope that helps,