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I have reset my my mobile phone and lost access to Authenticator app. Now it keeps on asking for Authenticator code to login to Power BI service. How can I log in to power bi service without authenticator app? Note: I am admin for my account.
Solved! Go to Solution.
Unfortunately, there is nothing you can do, if you are admin and logged out of Microsoft Authenticator app. The only way it can be resolved is to contact Microsoft support. They will reset the authentication. I did contact Microsoft Support and the security team has reset the MFA. Now I have disabled Authenticator and enabled text verification 🙂
Unfortunately, there is nothing you can do, if you are admin and logged out of Microsoft Authenticator app. The only way it can be resolved is to contact Microsoft support. They will reset the authentication. I did contact Microsoft Support and the security team has reset the MFA. Now I have disabled Authenticator and enabled text verification 🙂
I meet issue the same with you. Can you give me the contact of Microsoft support?
If you've lost access to your Authenticator app and are unable to generate the code to log into Power BI, you can follow these steps to regain access to your account:
After removing the two-step verification, you should be able to log into Power BI without the need for an Authenticator app. If you run into any issues, you can contact Microsoft support for assistance.