Export to PDF - Visio Visual blank - After April 8th 2024 update

[jtwgtp]

Issue:
PDF Export function is not exporting the Visio Visual post April 8th 2024 Power BI release?
- Visio visual is exporting a blank white square with a fine grey border around it instead of the Visio drawing.

- All other visuals export as expected

- The visio zoom control buttons etc. would also normally export but not now

- Issue first appeard on April 8th 2024. Release date of new version of Power BI Desktop and Possibly service? Possibly Related?

- The report has been running as a Scheduled subscription with no issues until above date with no changes to report.

- Report displays as expected in Service and Desktop

Testing:
❌ Exports incorrectly:
-- In the Service and Desktop

-- Manual export and subsription export

✅ Exports Correctly 

-- As a PowerPoint

Have tried multiple machines with differeing PDF viewers

Redacted Screenshots:
Expected Result -
Note: the visio zoom controls are also visible

Current results (Post April 8th)

Thanks in advance

[v-binbinyu-msft · Accepted solution]

Hi @jtwgtp ,

The Power BI visuals listed below aren't supported. When you export a report containing these visuals, the parts of the report that contain these visuals won't render, and will display an error symbol.

• Uncertified Power BI custom visuals
• R visuals
• PowerApps
• Python visuals
• Power Automate
• Paginated report visual
• Visio

For more details, you could read related document: Export reports to PDF - Power BI | Microsoft Learn

Best regards,
Community Support Team_Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[jtwgtp]

Hi @v-binbinyu-msft 

Thanks for the reply.

• Did support for the Visio visual stop after April 8th? I have been providing the report subscriptions via PowerPoint in the meantime.
• Can you recommend a similar visual to achieve the same results supported by Microsoft?
• Sorry I could not find the error symbol in the "Current results (Post April 8th)" screenshot, would you mind pointing it out?

Thanks again for your time