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Hey, I am pretty new to PowerBI and I am using this also as a platform to learn, so I hope you dont mind me asking seemingly basic questions.
I have an excel table with ticket numbers which I can filter through some metadata (date, priority, market etc.). Now, depending on the set filter value, I would like to show the valid ticketIDs in a table on my PowerBI dashboard, and ideally, once the PBI user clicks on a particular ticketID, this should link to our internal ticketing tool showing the respective details of the ticket.
My two questions:
1. How do I create the measure for the table visualisation?
2. How do I hyperlink the results to our ticket tool?
Thanks!!
Solved! Go to Solution.
Hi @andi2333
If I understood currectly, you have
State column Closed or Open
Create a Table and in Filter pane use the State column and filter out the Closed ticket.
I am sharing one example
Thanks. I guess this solves my 2nd question, however I am not sure about number 1.
Based on my large table with ticket#, I created a measure which provides the count of open tickets for the current week.
Hi @andi2333
Please share sample data format (not sensative) and output you want
Thanks
Screenshot attached shows a snapshot of my input data.
On my PBI dashboard, I will depict a card with the number of currently open tickets.
I also want to have a table below that card which shows a list or table of the "INC" numbers which are currently open.
Somehow like this:
However here, I just pulled the "Number" attribute into the table which then gives me ALL ticketIDs in my table unfiltered.
Hi @andi2333
If I understood currectly, you have
State column Closed or Open
Create a Table and in Filter pane use the State column and filter out the Closed ticket.
I am sharing one example
Yeah. To be frank, that was pretty simple. I am embarassed. Thank you very much!!!!
Hi @andi2333
In Power Query, please create a Custom Column like
The link should match with your original ticket portal link (Ticket ID is dynamic)
Load the Table and Create Table visual, follow the step
https://learn.microsoft.com/en-us/power-bi/create-reports/power-bi-hyperlinks-in-tables?tabs=powerbi...
If Solve your question, please mark as SOLUTION
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