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Hello,
I'm trying to identify a formula that will help me calculate the number of times a disposition of "Operator Intercept" appears back-to-back (or consecutively) within my data. For example, In the image below there is 1 instance of the operator intercept disposition showing up back-to-back (bolded). DNIS__c = Phone number (blacked out).
I tried using a method called stint method to produce the correct results, but could only get the count of interrupted operator intercept dispositions. For the below image, my current formula would produce a value of 5 instances for operator intercept disposition. Current Formula: Stint Method 2 = SUMX('Five9 Call Log - Internal',SWITCH(TRUE(),RELATED('Five9 Call Log - Internal (DUP)'[DNIS__c])<>'Five9 Call Log - Internal'[DNIS__c],1,RELATED('Five9 Call Log - Internal (DUP)'[Disposition__c])<>'Five9 Call Log - Internal'[Disposition__c],1))
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