Problem With Desktop

[EricBatista]

Hi guys, i have geting problem With Power BI desktop and web data sources like SharePoint, Google Sheets, API and others, always when i try to refresh the data, my Power BI crash, and the Black screen comes, my notebook crash and i can't do anything, i try many ways to solve this but doesn't work, someone can help me ?

[v-cgao-msft]

Hi @EricBatista ,

What operating system are you using?

Did you use the latest version of Power BI desktop? It is always recommended to use the latest one.

The current latest version. Version: 2.104.702.0 64-bit (April 2022)

Download Microsoft Power BI Desktop from Official Microsoft Download Center

Try to clear the cache and increase the maximum allowed.

Tried the same steps on another computer? What were the results?

Best Regards,
Community Support Team_Gao

If there is any post helps, then please consider Accept it as the solution to help the other members find it more quickly. If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

Ho to get your questions answered quickly -- How to provide sample data

[Gaurav_Lakhotia]

Hi @EricBatista, try after reinstalling Power BI Desktop.