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Microsoft Hosts Seattle HDI Chapter Meeting | Redmond, WA | May 3, 2018

The Microsoft Power User Communities are pleased to host the Seattle HDI chapter May meeting. These quarterly HDI chapter meetings dive deep into topics and best practices for customer service success.  Attendees will benefit from hearing Microsoft and Nordstrom discuss the applications they use for in depth analysis and processing of information.  The meeting will be hosted at the Microsoft campus in Redmond.


Microsoft will demonstrate how they use Power BI, PowerApps, Microsoft Flow and Dynamics 365 for in depth analysis and processing of information in their Microsoft Power User Communities.  They will share how they use these Microsoft tools to make informed business decisions, recognize trends, and improve their communities.


Microsoft Power User Communities:

What is HDI?

For those of you not familiar with HDI, it is the Help Desk Institute (HDI), a professional association created for the technical support professionals.  HDI welcomes all members of the support and helpdesk industry and gives them a way to connect and collaborate.  Learn more about HDI by watching the HDI Journey video.


"Our mission is to enable and inspire personal and professional growth in the technical support industry by providing programs, support and opportunities to our members that enrich their ability to succeed.”  -- HDI


The history of Microsoft and HDI working together goes back several years to when they created complimentary certifications for the support industry.  They worked together to improve support center service efficiency and quality with help desk training and certifications.


The local Seattle HDI chapter supports a region that has several large technology companies.  Their goal is to provide networking opportunities for individuals who share similar work responsibilities and to share best practices. 


The Seattle HDI chapter lets you:

  • Know about upcoming conferences, chapter events, and webinars
  • Connect with others in the industry in the Seattle area
  • Know about industry trends and changes


Event Information

Date: May 3, 2018

Time: 11:00 AM – 1:30 PM

Location: Microsoft Redmond - Building TBD



HDI Seattle Resources

Facebook – HDI Greater Seattle

Twitter - @Seattle_HDI

LinkedIn – Greater Seattle HDI Chapter