Today we discuss what could a Power BI helpdesk look like.
Here are the notes from our conversation about ideas / suggestions about this topic.
Help / Support Desk
- Ask for new report
- Help on data definitions
- Help with technical questions around using Power BI
- Requests to access data
- Tier 1, Tier 2, Tier 3
- Identify Data Owners
- Ask these people about these governed datasets
Ideas or Opportunities
- Power Virtual Agents
- Automate some of the requests
- Don't allow requests to be developed ad hoc
- Build a process to prioritize
- Groom down what work needs to be done
- Report on what was accomplished
watch?v=qx0sOhA04Yk
Mike Carlo ( https://powerbi.tips )
mike@PowerBI.Tips