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GopinathSunduru Frequent Visitor
Frequent Visitor

unable to use the services.

Hi,

 

While im trying to use my power Bi service account i am receiving an error. we are using SSAS tabular model instance using direct connect. CPU utilization is having more that 90% even after restarting the services . Power BI dashboard not displaying updated visuals.

PowerBI service.PNG

2 REPLIES 2
Community Support Team
Community Support Team

Re: unable to use the services.

Hi @GopinathSunduru,

 

The error message is clear. What if you test with a small SSAS model and a simple visual?

1. Did all the visuals stop working?

2. How long was it last before this error message showed up?

3. I would suggest you check out the Data Gateway log to find out the details.

4. What's the size of the data model?

 

Best Regards,

Dale

Community Support Team _ Dale
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GopinathSunduru Frequent Visitor
Frequent Visitor

Re: unable to use the services.

Hi @v-jiascu-msft,

 

Apologies for delayed response. 

 

Please find my comments in BOLD

 

1. Did all the visuals stop working?

Yes, All Visuals stop working and all the visuals will throw the same message.

2. How long was it last before this error message showed up?

Till we restart the PowerBI gateway and SQL server ( Tabular) instance this error message will appear.

3. I would suggest you check out the Data Gateway log to find out the details.

Sql server (Tabular) and PowerBI gateway will consume more CPU utilization. So, we willl restart both the 

4. What's the size of the data model?

Data Model Size is 325 GB

 

Please let me know if you need any further information.

 

Thanks,

Gopinath Sunduru.