unable to use gateway

[sherrisherry]

I just installed the on-promise gateway today and it was able to use every network port but when I tried to enable it in Power BI Service, I got an error.

The error message:

Activity ID: 6bdce2c7-8b2b-44da-a24f-f1f1ff8f3777
Request ID: d3ddf40e-183e-7d20-0d34-1ac2ec7996df
Correlation ID: 3fc4988d-f052-fe97-7a2b-0738632c60f1
Status code: 400
Time: Fri Nov 27 2020 11:34:34 GMT-0500 (Eastern Standard Time)
Service version: 13.0.14788.65
Client version: 2011.3.03863-train
Cluster URI: https://wabi-us-west2-redirect.analysis.windows.net/

[v-deddai1-msft]

Hi @sherrisherry ,

You need to sign-in in your gateway and keep the computer hold the gateway on:

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Dedmon Dai

[nandukrishnavs]

@sherrisherry 

Restart your gateway service and try again.