Solved: unable to load the model in Subscription Email Sen... - Page 2

AdiTedjasukmana · ‎01-11-2018

Hi there,

I have set a subscibtion on PowerBI. It has been working well until a couple weeks ago, it starts to randomly send me a report with "Something went wrong - Unable to load the model" error msg.

As the email subscibtion sent as an image (png), I could not check the technical detail.

My refresh is scheduled to run daily at 5AM. When I click to go to report to check the technical details, the report actually loads fine.

Could anyone please advise what I can do to fix this problem?

v-yuezhe-msft · ‎01-14-2018

@AdiTedjasukmana,

Have you checked that if there are any errors in Refresh History in Power BI Service? Are you able to manually refresh the dataset in Power BI Service?

Additionally, how about you delete the subscription and re-create the subscription?

Regards,
Lydia

Community Support Team _ Lydia Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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unable to load the model in Subscription Email Sent

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