unable to load the model in Subscription Email Sent

[AdiTedjasukmana]

Hi there,

I have set a subscibtion on PowerBI. It has been working well until a couple weeks ago, it starts to randomly send me a report with "Something went wrong - Unable to load the model" error msg. 

As the email subscibtion sent as an image (png), I could not check the technical detail.

My refresh is scheduled to run daily at 5AM. When I click to go to report to check the technical details, the report actually loads fine. 

Could anyone please advise what I can do to fix this problem?

[Anonymous]

I also am experiencing this issue.  I have a report with four tabs that each have a subscription set up to send weekly.  All four sent fine for the first two weeks, the third week I had two have this error when the PNG was sent, and this week I had one with the error.  

[v-yuezhe-msft · Accepted solution]

@AdiTedjasukmana,

Have you checked that if there are any errors in Refresh History in Power BI Service? Are you able to manually refresh the dataset in Power BI Service?

Additionally, how about you delete the subscription and re-create the subscription?

Regards,
Lydia

[AdiTedjasukmana]

I did check the history but everything seems to be fine. 

I will try your other suggestion to remake the subscription and monitor it for a few days. 

[v-yuezhe-msft]

@AdiTedjasukmana,

How is the issue going?

Regards,
Lydia

[AdiTedjasukmana]

Hi Lydia,

After I redid the subscription, the issue went away. Thank you!

[taiyun]

I'll like to reopen this ticket.

i have a report with many tabs, one subscription to a group of audience, since RLS do not work with Subscribe Others, and to subscribe themselves, they need a Pro License, even though it is from a Premium Capacity. (Lame to be honest)

It was working only some tabs, but most other tabs have the same error. I then removed all subscriptions, re-publish the report, redid the subscription, the error still persists, just for different tabs. 

Can someone please please advise me ? 

[amalm]

@v-yuezhe-msft 

I'm facing this exact problem now; I tried deleting and readding the subscription but I still get the "Unable to load model" error.

I'm able to refresh the dataset manually and it automatically refreshes also.

[Anonymous]

Did anyone able to resolve this issue?  May I know the resolution?

[amalm]

I really don't know what I did; in fact I didn't do anything specific, but the issue seems to have gone away.

[Anonymous]

Thanks for replying.  I have been facing this issue intermittently for so many months.  Parallely following with Microsoft for the permanent fix.