unable to deactivate Gateway

[Milozebre]

Hello Community, 

I'm not able to deactivate my gateway on my reports. 

Im administrator on all reports and gateway.

Thank you in advance for your help 

[v-yuta-msft]

@Milozebre

Does my answer make sense? If it is, could you please kindly mark the correct answer?

Regards,

Jimmy Tao

[Milozebre · Accepted solution]

Hello, 

First, my best wishes for 2019.

I had Microsoft for a Gateway issue that was fixed with a fix and I took the opportunity to ask how to disable the gateway.

And I was told that once activated, we could no longer disable it, just disable the scheduled refresh.

Dimitri

[v-yuta-msft]

Hi Milozebre,

What's kind of data source are you using? Is the data source online data source? If it is, you should append the cloud data source to your on-premises data gateway. Please refer to this documentation to achieve more details: https://docs.microsoft.com/en-us/power-bi/service-gateway-mashup-on-premises-cloud.

Regards,

Jimmy Tao