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xenbi Frequent Visitor
Frequent Visitor

the gateway has been explicitly cancelled by user or timeout

Hi ,

   For me yesterday onwards the refresh getting failed . i am getting the "gateway has been explicitly cancelled by user or timeout" error. So i tried to install new gateway but the new one i am not able to install it. Please any one help me to refresh my data .

 

Image 5.png

 

Thanks

3 ACCEPTED SOLUTIONS

Accepted Solutions
Moderator v-qiuyu-msft
Moderator

Re: the gateway has been explicitly cancelled by user or timeout

Hi @xenbi,

 

Which kind of gateway did you configure the dataset to use, on-premise data gateway or on-premise data gateway (personal mode)? 

 

It's a known issue that we are not able to install data gateway, in your scenario, please try the workaround recommended here to install the new gateway version:

 

q1.PNG

 

After install the new gateway, please refresh again to see if the issue persists. 

 

Best Regards,
Qiuyun Yu 

 

 

 

 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Moderator v-qiuyu-msft
Moderator

Re: the gateway has been explicitly cancelled by user or timeout

Hi @xenbi,

 

After you install the latest version of on-premise data gateway (personal mode), are you able refresh the dataset successfully? 

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

xenbi Frequent Visitor
Frequent Visitor

Re: the gateway has been explicitly cancelled by user or timeout

Hi @v-qiuyu-msft,

     Yes , I have installed lastest version of  on-premise data gateway (personal mode).Now data gets refreshed successfully .Thanks for your Support

 Thanks

View solution in original post

6 REPLIES 6
Moderator v-qiuyu-msft
Moderator

Re: the gateway has been explicitly cancelled by user or timeout

Hi @xenbi,

 

Which kind of gateway did you configure the dataset to use, on-premise data gateway or on-premise data gateway (personal mode)? 

 

It's a known issue that we are not able to install data gateway, in your scenario, please try the workaround recommended here to install the new gateway version:

 

q1.PNG

 

After install the new gateway, please refresh again to see if the issue persists. 

 

Best Regards,
Qiuyun Yu 

 

 

 

 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Vicky_Song Established Member
Established Member

Re: the gateway has been explicitly cancelled by user or timeout - Status changed to: Needs Info

 
xenbi Frequent Visitor
Frequent Visitor

Re: the gateway has been explicitly cancelled by user or timeout

Hi @v-qiuyu-msft

 

Thanks for your reply. I will try now to install the new version.

 

I am using on-premise data gateway (personal mode).

 

Thanks

 

Moderator v-qiuyu-msft
Moderator

Re: the gateway has been explicitly cancelled by user or timeout

Hi @xenbi,

 

After you install the latest version of on-premise data gateway (personal mode), are you able refresh the dataset successfully? 

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

xenbi Frequent Visitor
Frequent Visitor

Re: the gateway has been explicitly cancelled by user or timeout

Hi @v-qiuyu-msft,

     Yes , I have installed lastest version of  on-premise data gateway (personal mode).Now data gets refreshed successfully .Thanks for your Support

 Thanks

View solution in original post

Moderator v-qiuyu-msft
Moderator

Re: the gateway has been explicitly cancelled by user or timeout

Hi @xenbi, Glad to hear the issue is resolved now. Smiley Happy I will close this thread. Best Regards, Qiuyun Yu
Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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