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Milozebre Member
Member

scheduled actualisation no longer works

Hello community, 

 

 

I have a problem with updating my data via my gateway. The scheduled refresh has not worked for a week. If I update now, it works. I updated the agent On-premises gateway (November) I have the proper connectors. I have no error messages except since yesterday and that for some datasets that tells me that the gateway is off while it is on because I am connected to it. Do you have any tips for me?

 

Thank you in advance.

3 REPLIES 3
Community Support Team
Community Support Team

Re: scheduled actualisation no longer works

Hi Milozebre,

 

Please check if NT SERVICE\PBIEgwService is still running on your server.

 

Regards,

Jimmy Tao

Community Support Team
Community Support Team

Re: scheduled actualisation no longer works

Hi Milozebre,

 

Have you solved your issue by now? If you have, could you kindly mark my answer to close the thread?

 

Regards,

Jimmy Tao

Milozebre Member
Member

Re: scheduled actualisation no longer works

Hello, 

 

No sorry the issue still present; I open a ticket to microsoft. 

When Its resolved, I  will post the solution. 

 

I have already check with Ms: 

* Gateway configuration 

* Scheduled time

* Version of the gateway

* I send the log

* I reinstall everything