scheduled actualisation no longer works

[Milozebre]

Hello community, 

I have a problem with updating my data via my gateway. The scheduled refresh has not worked for a week. If I update now, it works. I updated the agent On-premises gateway (November) I have the proper connectors. I have no error messages except since yesterday and that for some datasets that tells me that the gateway is off while it is on because I am connected to it. Do you have any tips for me?

Thank you in advance.

[v-yuta-msft]

Hi Milozebre,

Have you solved your issue by now? If you have, could you kindly mark my answer to close the thread?

Regards,

Jimmy Tao

[Milozebre]

Hello, 

No sorry the issue still present; I open a ticket to microsoft. 

When Its resolved, I  will post the solution. 

I have already check with Ms: 

* Gateway configuration 

* Scheduled time

* Version of the gateway

* I send the log

* I reinstall everything

[v-yuta-msft]

Hi Milozebre,

Please check if NT SERVICE\PBIEgwService is still running on your server.

Regards,

Jimmy Tao