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Anonymous
Not applicable

report download taking too long

I have reports sizing 200MB, when I try download from service, it takes 1-2 hours to download, is it normal?

10 REPLIES 10
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Helper V
Helper V

No, it is not normal.

 

please check your internet connection and bandwidth.

 

Regards,

Shubham

 

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Anonymous
Not applicable

This is my speedtest, can firewall /proxys block my download? 

 

speedtest.png

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Hi @Anonymous,

The report's slow download speed may be unrelated with Power BI tool, I think it's still slow when you download other things. You'd better contact your IT to check if there is any limits for your internet.

Best Regards,
Angelia

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Anonymous
Not applicable

I have checked with infrastrucure team and the server is not generating traffic, I believe in something on server side (app.powerbi.com), I'm trying to downloand a simples file with 11 millions rows without any metric or calculated column, it still waiting (1 hour +)...

the "exporting" message...

exportingMessage.png

 

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Since it is a preview feature, so dont expect 100% results.
heavy files with huge data sometimes break while downloading,

 

Thanks,

shubh

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Anonymous
Not applicable

2018-01-23, are you saying 200mb file is a heavy file? with 10 million lines? really?

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Hi @Anonymous,

You can create a support ticket on the right-bottom of this page to get dedicated support. And if you notice the comment under this article: Export a report from Power BI service to Desktop (Preview).

1.PNG

Best Regards,
Angelia

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Helper II
Helper II

It is happening to me too. I opened another topic: https://community.powerbi.com/t5/Service/Download-a-pbix-copy-started-being-extremely-slow/m-p/35729...

 

I am following the download progress in the network tab of developer tools and the speed is about 0.1MB/s. Our file is also ~200MB.

 

It is not on our side as I've tried downloading from multiple different internet connections and got the same results. 

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any update on the download report issue?

I am sitting here for an hour to download this report that promises to be done in "few minutes"

 

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